Charge Me For Help?

I just got off the phone with a technical support representative for Cisco, which are the guys that sell those Linksys products. I bought one of those little, cheap USB wireless devices at Target for around $29.99 last year, and I still haven't got it to work. I called them today to try to get help on making it work, but these people have the audacity to charge me for their help. She told me my technical support had expired and that I needed to pay $29.99 for her help. I thought to myself, really, is she really charging me this much to get my USB adapter runnin'? So I asked her if she was really charging me $29.99 for her to help me, and she said yes. So I told her, "You're charging me what I paid for this device to get it working. I'm gonna have to pass." I wanted to tell that lady off so badly, that's why I quickly got off the phone. I was so pissed off.

I don't know if any of you guys own any Cisco Linksys products, but I suggest that you don't buy em. I know I won't buy any of those products anymore. They're poor in quality, defective and their customer service sucks. I hate you Cisco.

Josan